Your personal data belongs to you. This Privacy Policy explains exactly what phjo collects, why we collect it, how we protect it, and what rights you have as a Filipino player.
phjo processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules of the National Privacy Commission (NPC).
All data transmitted between your device and phjo is protected by TLS encryption. Sensitive account data is stored using industry-standard encryption at rest, with access restricted to authorised personnel only.
As a phjo player, you have the right to access, correct, and request deletion of your personal data. phjo honours all data subject rights requests in compliance with RA 10173 and PAGCOR requirements.
phjo does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with legal obligations, and improve your phjo experience.
phjo retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by PAGCOR regulations and Philippine AML laws. Data is securely deleted or anonymised thereafter.
In the unlikely event of a personal data breach, phjo will notify affected players and the National Privacy Commission within the timeframes prescribed by Philippine law, with full transparency about what occurred and what steps are being taken.
phjo ("phjo," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the phjo online casino and sports betting platform accessible at phjo.app and all associated interfaces (collectively, the "Platform"). This Privacy Policy ("Policy") describes how phjo collects, uses, stores, shares, and protects your personal information when you access or use the Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC). It is also consistent with phjo's obligations under PAGCOR's regulatory framework for online gaming operators.
By registering a phjo account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact our support team to close your account.
For the purposes of the Philippine Data Privacy Act of 2012, phjo is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. phjo determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
phjo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the phjo DPO at any time using the contact details provided in Section 14 of this Policy.
phjo collects the following categories of personal data from players and prospective players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, Philippine mobile number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, technical support |
| Usage Data | Game history, betting activity, session duration, pages visited, bonus usage | Platform improvement, responsible gaming monitoring, regulatory reporting |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification | KYC compliance, identity verification, AML obligations |
phjo does not intentionally collect sensitive personal information as defined under RA 10173 (such as health data, religious beliefs, or political affiliations) unless specifically required by law or with your explicit consent. If you voluntarily disclose sensitive information — for example, when requesting responsible gaming support — phjo will handle such data with the highest level of care and confidentiality.
phjo collects personal data through the following means:
phjo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
phjo uses the personal data we collect for the following purposes:
phjo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for such processing.
phjo does not sell, rent, or trade your personal data to third-party marketers. phjo may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Where phjo engages third-party service providers to process personal data on its behalf, phjo ensures that such providers are bound by data processing agreements that require them to process data only on phjo's instructions and in compliance with applicable Philippine privacy laws.
phjo uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help phjo recognise you, remember your preferences, and analyse how the Platform is used.
phjo uses the following categories of cookies:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phjo platform. phjo does not use cookies to serve third-party advertising or to track your activity on websites outside of phjo.app.
phjo retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:
Upon expiry of the applicable retention period, phjo will securely delete or irreversibly anonymise your personal data, unless a longer retention period is required by a specific legal obligation or ongoing regulatory investigation.
phjo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While phjo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your phjo Login credentials and for notifying phjo immediately if you suspect unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phjo will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjo. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to be informed of how phjo collects, uses, and processes your personal data, as set out in this Privacy Policy.
You have the right to request a copy of the personal data phjo holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data phjo holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phjo's legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on phjo's legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
If you believe phjo has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
phjo will respond to all data subject rights requests within thirty (30) calendar days of receipt. Where a request is complex or phjo receives a high volume of requests, this period may be extended by a further thirty (30) days, with prior notice to you.
The phjo platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. phjo does not knowingly collect personal data from individuals under the age of 21.
If phjo becomes aware that personal data has been collected from a person under 21 years of age, phjo will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. If you believe that a minor has registered a phjo account, please contact our support team immediately.
phjo employs age verification procedures during the registration process and reserves the right to request documentary proof of age at any time. Any winnings accrued by an underage player will be forfeited in accordance with phjo's Terms & Conditions.
phjo reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, or phjo's data processing practices. Where changes are material, phjo will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the phjo platform following the effective date of any amended Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how phjo protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or phjo's handling of your personal data, please contact our Data Protection Officer through the following channels:
phjo's DPO will acknowledge all privacy-related enquiries within two (2) business days and provide a substantive response within thirty (30) calendar days. For urgent account security matters, please use the 24/7 live chat function for the fastest response.
If you are not satisfied with phjo's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through its official channels.
phjo keeps your data safe so you can focus on the game. Join Filipino players enjoying fair casino games, fast GCash payouts, and a platform that respects your privacy. 21+ only.